I am looking for books or articles about changes/reforms in Finland's public...
I am looking for books or articles about changes/reforms in Finland's public services translated into English. I am particularly researching how governments are collaborating with citizens to design and deliver public services and looking for any Finnish examples.
I came across your library as it was a case study for the EU 4QC Conference in Tampere in 2006. Can you tell me how much use you make of e-technology and how much citizen input there was in developing your services.
Thank you for your help.
We apologize for the belated answer.
The Library of Parliament has quite extensive collection of books and articles also in english. You can search their database with search word "julkishallinto". To get particular references about collaboration between citizens and public administration search "kansalaistoiminta".
You can also search the Helsinki University Library with the same search words.
Ministry of Social Affairs and Health provides also information in English:
Other good (international) databases are for example
For further information is best to contact researchers from Helsinki University´s Faculty of Social Sciences.
Helsinki City Library has only some information available in English which you can find here:
Finnish libraries.fi-network has more documents about the policies and administration in libraries:
Ministry of Education administers public (and other) libraries in Finland. They provide the regulations and strategies in the field. Usually Finnish administration doesn´t fully utilize active citizenship and could be called more or less centralized and bureaucratic. But in addition to this, most changes in strategies are endorsed by user surveys.