Good day!Sorry for the inconvenience and thank you for your patience!Help...

Good day!Sorry for the inconvenience and thank you for your patience!Help...

Good day!
Sorry for the inconvenience and thank you for your patience!
Help, please, answer my questions:
1. Are you doing requests about the existence or location of the requested document to the library?
2. Do you perform refining requests, ie, containing distorted bibliographic information in the description?
3. Are you doing requests about the maintenance, ordering and conditions for library and information services, etc.?
4. Are you doing requests about providing a variety factual information, that is, factual requests?
5. How many requests you treated in 2009 (at least approximate number)?
Many thanks in advance!

Answer

Hi!
Thank you for your interest. Below are our answers. If you need more information about iGS please contact mrs. Rauha Maarno (chief of the iGS service). For contact information see http://igs.kirjastot.fi/Page/77f73474-7978-4298-93a5-1f81eb0beaf9.aspx

1. Are you doing requests about the existence or location of the requested document to the library?
Yes, sometimes.

2. Do you perform refining requests, ie, containing distorted bibliographic information in the description?
Yes, sometimes we contact our client by e-mail in order to get more information.

3. Are you doing requests about the maintenance, ordering and conditions for library and information services, etc.?
Yes sometimes we receive questions concerning libraries.

4. Are you doing requests about providing a variety factual information, that is, factual requests?
Yes we are.

5. How many requests you treated in 2009 (at least approximate number)?
In 2009 we answered 10 897 questions and we had over 900 000 web visits.

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