Cannot open my Checkouts in my account?

Cannot open my Checkouts in my account?

Hei, It’s very strange that recently I often cannot open my Checkouts in my account. It reads I have (67) checkouts. But when I clicked it, there appeared nothing of the list, just blank. I need to renew all these books and DVDs I borrowed. They are overdue now. Can you please help me to figure out what is the problem? So I can renew my checkouts. Thank you very much! BEST. Qingbo

Answer

I am sorry to hear that you have had so much trouble. This Helmet-database we are using has been updated about two weeks ago. But still we have considerable troubles because of the update. I advice you to call any Helmet library and to explain your situation. We will not of course charge anything of the overdue material.

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