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You have a right to complain directly to the supermarket. They don´t have a right to advice the customer to complain to the producer. If they still insist you to complain to the producer, you can make a comlaint to the supermarket in writing. If you don´t receive a reply to your complaint, don´t leave the matter rest. Contact the consumer advisor.
National phone number for consumer advisory services: 071 873 1901 (in Finnish) or
071 873 1902 (in Swedish)
http://www.kuluttajavirasto.fi/en-...16.1.2012 16:25Helsingin kaupunginkirjasto
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The Consumer Agency monitors a number of laws that protect the consumer on the market. You can file a complaint about inappropriate marketing, unreasonable terms of a contract, contract modification or breach of good debt collecting. Advice on consumer rights, tel. +358 10 19 4675, Mon–Thurs, 10am–noon. http://www.kuluttajavirasto.fi/Page/270e0c87-4973-4d20-baac-a5d0bebc5be4.aspx
Contact form: http://www.kuluttajavirasto.fi/Page/4247273b-5403-44fb-ae2d-acb024fdad54.aspx28.5.2009 12:03Helsingin kaupunginkirjasto
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Hi! Yes, in Finland a retailer is entitled to check your identity if you pay with bank/credit card (and the sum is over 50€) or if you buy on HP. This, of course, is partly for your own security – the meaning is to ascertain that you really are the holder of the card you are using. The website of the Data Protection Board gives you more information on the use of the social security number in Finland, unfortunately not all has been translated in to English… http://www.tietosuoja.fi/1560.htm .21.4.2006 16:13
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